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Get In Touch

We Read Every Message.
Personally.

There is no chatbot here. No ticket system. Just a small team of devotees who genuinely care about your experience — and will write back themselves.

Tap a topic to open a pre-filled email — no copy-pasting needed

What Can We Help With?

No question is too small. Every message is read by a real person from our team.

App Not Working?

Crashes, sync issues, login problems, counts not saving — tell us your device and Android version and we'll fix it fast.

Suggest a Feature

Our best features came from devotee suggestions. If something would help your practice, we want to hear it.

Language / Translation

Want JapMarg in your regional language? Know of a translation error? We're always expanding our language support.

Sangat Group Help

Need help setting up a group for your temple or family? We're happy to guide you through it step by step.

Temple / Org Partnership

Are you a temple, ashram, or spiritual organisation wanting to recommend JapMarg to your Sangat? Let's connect.

Just Say Thank You 🙏

We are a volunteer team. A kind word from a devotee genuinely keeps us going. It means more than you know.

Quick Answers First

Check these common questions before writing — you might get your answer faster.

My count didn't save after closing the app.
Make sure you are logged in to your JapMarg account. Counts are saved to the server when you're online and stored locally when offline. If you were offline, counts sync automatically the next time you open the app with internet. If counts are still missing, write to us with your phone model and Android version.
The vibration isn't working on my phone.
Check that your phone is not in silent or Do Not Disturb mode. Also confirm that vibration is enabled in the app settings (Settings → Haptic Vibration). Some Android phones require explicit vibration permission — check your device's app permission settings for JapMarg.
How do I invite someone to my Sangat group?
Open the app → go to the Sangat tab → open your group → tap "Invite Members." You can share an invite link via WhatsApp or add someone directly using their registered phone number.
Can I use JapMarg without creating an account?
Yes — you can use the basic counter and mala tracking without an account. However, features like the leaderboard, Sangat groups, and cloud sync require a free account. The online web counter at japmarg.com works entirely without any login.
Is there an iPhone / iOS version of JapMarg?
Not yet — JapMarg is currently Android only. An iOS version is on our roadmap. In the meantime, iPhone users can use the free online counter at japmarg.com/naam-jap-counter-online.html which works on any browser including Safari.

Other Ways to Reach Us

For support, email is always fastest. But we're here on these platforms too.

🕉️

Every message is a blessing.

We built JapMarg as seva, and we respond to every email as seva. Whether you're reporting a bug or simply sharing that the app helped you complete your niyam — your message matters to us deeply.

Write to [email protected]

🙏 Radhe Radhe · We'll write back personally

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